Hey there! I’m giving a talk at Config this year on how we think about customers and how we do PM more generally. (a) I hope you come! (b) Is there anything you want me to focus on? (In true sho fashion I plan to keep working on the talk until the last minute)

I feel like I’ve worked with very few good PMs and it’s frustrating. I’m trained in HCI and HCD, I feel like PMs haven’t really been as good at being customer centered product thinking. What would help me personally is what should I expect of PMs and how best to work w them