Oh no sorry to hear :( Hope you get this resolved Yasmin!

I hope so too!! This was the first time I ordered sth from a Toronto artist too 😭😭😭

dispute the charge on your credit card/bank. likely they will do a chargeback via their payment processor (looks like shopify). might take some time but hopefully you get your money back. the seller would receive a notification from shopify that a payment has been disputed.