When someone says, ‘We should add [x] feature,’ don’t dismiss it, but don’t rush to execute. Instead, respond with something like: 💬 ‘That’s interesting—what makes you say that?’ 💬 ‘Let’s explore that idea. How might it work?’ Curiosity sets the stage for clarity.
Thread
🧵 Every product feature request tells a story. But most of the time, it’s a rough draft. Here’s how to take those vague ideas and turn them into meaningful solutions.
Now, step back and ask the questions that matter: ❓ What’s driving this? ❓ What’s the customer trying to accomplish? ❓ Is this even a problem, or are we solving for noise? ❓ What evidence do we have? Good design isn’t just functional—it’s necessary. Make sure this is.
Push for answers, and you’ll find something better: a real problem, backed by insight. That’s how you turn a feature request into a competitive advantage. Less clutter, more impact. Because the best ideas don’t just work—they matter.