Config 2024: Design as therapy: emotional dynamics of aerospace engineering As a designer at NASA JPL, Joyce wears many hats – researcher, designer, interviewer, UXer, pixel pusher, collaborator, translator, educator, strategist, leader – and her engineer coworkers believe that designers just make things pretty. Joyce works with system engineers to build a software suite that helps JPL model new mission concepts. To do that, she has to build trust to listen to engineers gripe about historical tools, methods, and processes. A lot of times, they talk endlessly about problems and pain points. Joyce is their therapist. Featuring: Joyce Croft, Senior Human-Centered Designer, NASA Jet Propulsion Laboratory