Slack hasn’t let me down so far. There’s a bit of discipline required to not be always available if that’s not your thing, and to organise your channels (we use ‘client-xyz, and ‘studio-abc’) to keep things separated nicely.

Ah, I see. Simply invite them to your channel, and they'll accept it. I haven't used it for client work yet, so curious if there are any clients who don't utilize Slack. So you just use any method of communication they choose, right?

I have clients who didn’t use Slack before engaging us. But it’s just part of onboarding now. I choose to avoid some client communication tools (eg WhatsApp as I hate the organisation, it’s a terrible tool to stay organised and integrations are crap).

Makes sense then. With onboarding process, they all-in to our system. Yeah Whatsapp or Telegram currently doesn't have that management feature.

I honestly find Slack pretty difficult to use. My team ended up with over a hundred channels and I can never find what I need to find. Telegram, on the other hand, works surprisingly well.

Any specific steps to make the grouping in Telegram easier? eg. the naming the group with code or anything.

Dangerous. They can and will message you at any and every time of day with every trivial thing, and you’ll feel inclined to respond immediately 😅 I prefer encouraging clients to collate their requests and feedback into well written and less frequent emails.

Agree, I found it useful too to ask them feedbacks in one email. But also it means we try to minimized any additional feedbacks, right? Like encourage them to send only one request at one time 😅