I'm not a fan of blogs, but this is a great article! I suspect the Tier 1 Support will either go through training to solve technical tickets (+1 reason to learn code?) or will work as a second channel if the AGI's support fails (like today's bots) with a reduction on the CS team

I just wonder where those people from the reduction would go... it's sad.

It's a reasonable assumption! and yes, there is a chance for job cuts within this first tier, unfortunately. In some cases, companies will just freeze hiring as they scale. Same can apply to designers. If 1 designer can do the job of 3 with AI, why hire 3?

It's a harsh statement, but it's also the most realistic one if you're not trying to explore too many different things at once...

Nice article it was an intriguing read! Congrats on actually putting out the first one. Looks like a lot of work went into it 😁

Appreciate that @etbakare!difficult to get started but once you get the ball rolling… 😄