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Donna

"The single biggest predictor of high-performing, psychologically safe teams is...wait for it...whether employees have regular check-ins with their managers."

Donna

"This seems ridiculous. Like, surely it's got to be more complicated than that. But if you think about it, it makes sense. If you never talk to your own boss, you're left to guess and assume and flail. Sometimes you'll guess right. Sometimes you won't."

Donna

"But you know what you sure as shit won't do? Stick your neck out. Take a big swing. Or say anything even marginally unpopular in a meeting."

Donna

"That they are frequently surprised to the downside. And that they struggle to get the feedback they need and desperately want."