Job Description: This role can be located in office in San Francisco, CA, NYC or remote in the following states: CA, CO, CT, IL, MA, NJ, NY, OR, TX, UT and WI Who we are: WHAT IS RAKUTEN REWARDS? Rakuten Rewards helps people shop smarter and save money by earning Cash Back on everyday purchases. To date, our 13+ million members across the US have earned over $3.7 billion in Cash Back at 3,500+ of our partner stores by shopping via the Rakuten app, browser extension and rakuten.com. About the position: THE ROLE We're looking for a Senior UX Researcher to join the small-but-mighty Research team at Rakuten. You will be in great company working alongside designers, researchers and UX writers to help build great experiences that our members and merchants will love. We're looking for someone who has experience running end-to-end research, leveraging mixed methods, and delivering insights that that drive business goals and delight end-users. You’ll take on meaningful research projects that will have a lasting impact on our business and our members’ experiences. This UX Researcher will report to the Director of Research and will sit within our Product Design team where, in very close partnership with Product, Design, and Engineering, they will shape the way members engage with the entire product ecosystem. THE TEAM We are a dedicated group of 15 product designers, UX researchers, and UX writers working together to build the most rewarding place to shop. With a strong focus on collaboration, insights, and design excellence, our team strives to create a rewarding, seamless and engaging experience for all our members. Learn more about our team on our Read.cv page! https://read.cv/teams/rakutenrewards Responsibilities include: Lead research planning and execution, effectively building alignment with cross-functional peers and stakeholders throughout the research process from ideation to insights Clearly communicate insights and learnings, tying directly to actionable next steps and impact on product direction Connect insights and approaches across multiple squads and data sources to encourage a holistic view that is biased towards action. Shape User Research capabilities and processes, playing a key role in scaling methods, tools and activities that deliver value. Evangelize research methodologies and approaches across project teams to empower every team member to increase their awareness of user needs Partner with the Product Design team to support total team research efforts through mentorship and coaching Facilitate workshops and brainstorms in collaboration with the project team, and actively contribute to elevate the Design team's culture and profile across the organization Required Skills and Experience 5+ years of leading high-impact user research efforts Experience leveraging a broad range of research methodologies across the various stages of product development: Experience with both qualitative and quantitative research methods such as interviews, moderated and unmoderated tests, heuristic evaluations, benchmark studies, contextual inquiries, and surveys Proven ability to think strategically about customer needs, market dynamics, and business impact 
 Ability to thrive in ambiguity, with a proven track record of setting and executing research roadmaps leading to meaningful product direction Ability to collaborate closely with cross-functional partners, driving alignment around user needs and incorporating peers into the research process Excellent communication skills, an engaging presentation style, and strong visual storytelling Nice to Have Familiarity with Figma, Tableau, Amplitude Ecommerce experience Experience with market research/analysis At the time of posting, Rakuten expects the base salary for this role will be between $99,360.00-$150,000.00. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location based on the aforementioned remote locations. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements. RAKUTEN SHUGI PRINCIPLES Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success. Always improve, always advance. Only be satisfied with complete success - Kaizen. Be passionately professional. Take an uncompromising approach to your work and be determined to be the best. Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory. Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile. Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team. #LI-EP1 #LI-remote Rakuten Americas' 20+ businesses span e-commerce, digital content, communications and data analytics, bringing the joy of discovery to millions of members around the world. We’ve brought together a unique set of internet services that are changing the way retailers and marketers do business. With businesses such as Rakuten Advertising, Rakuten Rewards and Rakuten Kobo, we can offer marketers the platform and data intelligence to reach consumers at the moment they want to make a purchase. Headquartered in Silicon Valley, our North American businesses provide a customer-centric ecosystem that challenges limits and empowers people, markets and society through innovation. Forbes has recognized Rakuten as one of the world's “Most Innovative Companies” for the past six years. Our team enjoys all the benefits of the tech industry with a family atmosphere that respects different views and nurtures careers. We have the vision and global opportunities to make amazing things happen. In Japanese, Rakuten means “optimism.” It means we believe in the future. It’s an understanding that, with the right mindset, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, happier future for everyone. Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com. The Consolidated Appropriations Act’s Transparency in Coverage Rules require group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for Rakuten’s Aetna benefit plan are provided in the link below. Aetna Transparency in Coverage: Machine-Readable Files | Rakuten