settings > apple id > subscriptions

That's the thing. It didn't work. It's actually a lot weirder, and I'll explain.

Turns out - my subscription began as 3 free months, with the 4th month onward being a paid subscription. Where it gets weird is that the 4th month is actually the last month of your subscription, so the subscription is already cancelled; but I'm still charged for a paid month.

During this entire time, I couldn't ever cancel what ended up being a cancelled subscription, with a tacked on paid-month (because lol). The design flaw of not being able to cancel what's seen as an active subscription in your App Store actually shows bigger flaws underneath.

It's kinda amusing to also see that they see a clear distinction between a customer support team and a feedback team, and arrange it so that the consumer is the one tasked with bridging gaps in their org structure.

omg im literally on the free 3 months right now 😵‍💫 thanks for sharing all this!! what a scam (although i actually use the fitness app frequently hahahahah)

Is there a way to remove the payment method? Or maybe not since I'm assuming it's linked to your Apple account 😬 Worst case scenario would be disputing the charge I guess..

Exactly! That's what I ended up doing - disputing. Waste of an hour still - which kind of feels like a much bigger loss.

I wish I could say I'm surprised but.. I'm not lol Even though it's Apple and our expectations of them are much higher, they're like any other company in many ways.. This makes me glad that ending my Apple TV after the free trial ran out was fairly simple

I typically have much higher expectations of them when it comes to hardware, because truth be told, I see them as a hardware company first and foremost. I think they do decently well in that department. Software, especially in terms of usability, is another matter entirely.

I had my laptop repaired recently and that hit a bit of a snag just trying to get a repair done during holiday season but otherwise went pretty well.. Still don't know why my laptop needed a new battery so soon though (bought it in Oct 2020)

ive always had trouble managing subscriptions via there web app experience.. for some reason navigating and executing via iOS settings worked so much better.

To be fair to them, the experience was consistent on both, in this specific situation. Consistently shitty, but consistent still.

hope it was resolved. hate feeling duped.

I’ve found their phone support incredibly helpful - have you tried calling them?

I did speak to an agent on chat who basically asked me to dispute a charge. Seemed like such a waste of time that cancelling a subscription is after-the-fact and not self-serve at all.